Privacy Policy

We are:
Carnalea Limited
Registered office address
Henwood House, Henwood, Ashford, Kent, England, TN24 8DH
Company Registered in England & Wales No. 07202851

Email: themanager@carnalea.com

We are committed to protecting the Privacy of our website visitors and customers.

We only collect the information that we need to carry out our business. Typically, this may include the following Data:

Your name
Email
Telephone No
Address

We may also have Technical data such as your IP address and details of how you engaged with our website.

This information may have been provided by you when;

completed an online form,
attended an event in which we were involved.
Visited our care home, during a telephone call, in an email, on social media, or posted on our website

Data may be collected in a number of ways, including data you provide when completing forms, sending emails or making contact through social media. You may also supply data when speaking with us during visits to our offices, events or exhibitions where we are present.
When you visit our website data may also be collected via cookies and similar technologies.
Data may also be provided by external organisations such as Google and Facebook who are providers of analytical and advertising services.

We may use your data to process payment for goods and services, to fulfil and deliver orders and to keep records of those transactions and to handle queries.
We may send you information relevant to products and services that you have purchased and about events that you may find interesting.
Data may also be used in protecting and analysing our business and website and to meet our legal and regulatory commitments, including identity check to prevent fraud.
We may use your data to help us manage our business which may include analysing the success of our advertising and to deliver more relevant website and social media content.

If you have purchased goods or services, we need to process that data for the performance of a contract. We also have a legitimate interest in informing you of product and service updates and in keeping proper records and performing as a responsible business.
If you have enquired about products or services on or off line, data may be processed to respond to your enquiry prior to entering into a contract and as a legitimate interest keeping proper records and performing as a responsible business.

Any Technical data we may analyse on the grounds of legitimate interest because it will enable us to better operate our website and improve the service that we provide and grow our business.
If required by a government authority, we may process data on the grounds of complying with a legal obligation.

If you have purchased goods or services, and providing you have not since opted out of receiving such material, we may send you marketing communication on the lawful grounds of legitimate interest, to grow our business.
We may also send you marketing communication provided we have your explicit consent, and this has not been withdrawn.
We may send you marketing materials without your consent if you are a Limited Company. However, you may still opt out of receiving such material at any time.

The personal information you provide to us may have to be shared with the following third parties.
IT, specialist software and other technical service providers and system administration services.
Our professional advisors including lawyers, bankers, accountants, auditors and insurers. All third parties only have access for specific purposes and are required to respect the security of your data as the law requires.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Our employees and partners only have access to your personal data on a need to know basis and in accordance with our instructions. They are required to keep all personal information confidential.
In the event of a data breach, we have procedures in place to notify you and the appropriate regulator.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:mandated by law, contract, or similar obligations applicable to our business operations;for preserving, resolving, defending, or enforcing our legal/contractual rights; orneeded to maintain adequate and accurate business and financial records.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Under EU data protection laws, you have a number of rights
The right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object, rights in relation to automated decision making and profiling.

More details are available at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Should you wish to exercise any of these rights, or if you have any questions concerning our privacy policy, please email: themanager@carnalea.com
If you have any concerns about our use of your information, you also have the right (as a UK resident) to make a complaint to the Information Commissioner’s Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113
On 26 May 2011, the rules about cookies on websites changed. This site uses cookies. One of the cookies we use is essential for parts of the site to operate and has already been set.
You may delete and block all cookies from this site, but parts of the site will not work. We do not use 3rd party tracking cookies. For further information look at www.allaboutcookies.org

Committed to care for the elderly since 1985

Committed to care for the elderly since 1985